Services

Technical Support

Kyber Networks offers a comprehensive support program that ensures reliable and high quality customer assistance. The services available include:

  • 24/7/365 live toll free support for guests and staff
  • On-site support
  • Remote monitoring
  • Service Level Agreements

We can also provide technical support services for other systems integrators or properties with existing networks. For more information on support services, please contact us.

Our Service Level Agreement (SLA) is to ensure you are provided the best in support and services. Kyber Networks is committed to providing a superior 1st tier technical support solution complemented with our 2nd tier customer care model. By working together, we are assured of the best possible approach to caring for your customer base.

The SLA will cover all issues pertaining to the deployment and subsequent delivery of services including: response time, commitment to quality, escalation procedures, party responsibilities, reporting structures, etc. We take pride in our service levels. Our technical support services operate 7 days a week 365 days a year.

Kyber Service Plans

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Bandwidth Services

Enhanced level of service that goes a long way for your customers.

Hotels must meet their guests' growing data bandwidth demands for downloading email, VPN connections, uploading files, watching Netflix or other video related items, gaming over the Internet, Skype video & voice calls, and many other applications using their laptop, iPads/tablets, smartphones, or all of them…as many guests now carry all three! 

We understand you are continually challenged to reduce costs in highly competitive market segments, while enhancing the customer experience.

Both wired and wireless infrastructures need speed on both sides of the network to ensure a positive Internet experience for your guests.

We have partnered with companies to offer you quality services, at very competitive rates.  To get a free, no obligation estimate, please call _(877) 755-2369_ and ask for PROMO CODE: KN01.

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